Success Stories From the Families We Serve
Please note: Names and identifying details have been changed to protect the privacy and confidentiality of our clients.
Let me tell you a story about Emma.
First-time mother.
High-rise penthouse living.
Needed full-time childcare with lifestyle fit.
The Challenge
Emma was a first-time parent, feeling excited but overwhelmed. As a single mother balancing a demanding career and life in a bustling city, she knew that finding the right nanny for her daughter was critical. Living in a high-rise penthouse, Emma needed someone who could not only provide exceptional care but who was also comfortable navigating a refined, urban lifestyle, including maintaining discretion, professionalism, and ease within an upscale environment. She had tried everything: job boards, friend referrals, even local Facebook groups. But every interview felt like a gamble. Some candidates seemed promising but didn’t align with her parenting values; others lacked the professionalism and stability she needed.
Our Consultative Approach
When Emma reached out to My Household Managed, the experience was different from the start. We spent time truly learning about her parenting philosophy, her daughter’s unique needs, and the type of support Emma needed, not just for today, but for the years ahead. Through our thorough, consultative process, Emma met only candidates who were thoughtfully matched to her lifestyle and priorities, saving her the emotional exhaustion of repeated interviews and mismatches.
The Result
Today, Emma feels confident and at peace leaving her daughter in trusted hands, knowing her nanny shares her values and has become a seamless, loving extension of their family life.
Let me tell you a story about Mark and Sophia.
Older children.
Large home + second residence.
Needed a discreet team and long-term stability.
The Challenge
With their children growing more independent and their careers accelerating, Mark and Sophia knew they needed strong, lasting support at home. They had always employed a housekeeper, and at times, a nanny, but their household needs had evolved. When Mark and Sophia first contacted My Household Managed, they thought they needed a high-level housekeeper who could “do it all,” inspired by friends whose staff handled everything from childcare to vendor management to meal prep. Mark, in particular, was hesitant to have multiple staff members in the home and preferred a streamlined, low-visibility presence. But despite their efforts, they kept running into the same issues: candidates found through word of mouth often lacked the professionalism or specialized skills they needed, and even hires placed through agencies didn’t seem to stay long.
Our Consultative Approach
After a thoughtful conversation where we explored their daily life, seasonal travel patterns between two residences, their 10,000-square-foot primary home, and their long-term goals, it became clear that the real solution wasn't to find one person for everything.
It was to build a specialized, sustainable household team.
We recommended splitting the role into two distinct positions:
An Executive Housekeeper with expertise in fine home care, wardrobe management, organization, and luxury laundry services.
A Household Manager skilled in vendor coordination, property maintenance oversight, administrative support like booking travel, family assistance (including transportation for older children), light meal preparation, occasional childcare, and pet care.
We were mindful to source professionals who could work discreetly in the background, adapting their routines to the natural flow of family life and maintaining the highest levels of privacy and respect for the household’s quiet luxury.
The Result
By aligning each professional's strengths with the real demands of their lifestyle, Mark and Sophia created a more harmonious environment, one where their staff felt supported, turnover dropped dramatically, and both of their residences operated at the highest standard. Today, Mark and Sophia enjoy true peace of mind, knowing their household is managed with the same care, discretion, and intention they would give themselves.
Let me tell you a story about Mr. and Mrs. Westbrook.
Ultra-high-net-worth couple.
Multiple estates.
Repeat client.
The Challenge
The Westbrooks are a dynamic, high-profile couple with residences in Florida and the Hamptons. Their lifestyle demanded precision: multiple properties to manage, a social calendar filled with events, and an established team of trusted staff already in place. When their long-time Estate Manager needed to take an extended leave of absence for personal reasons, the Westbrooks faced a sensitive challenge. They needed someone who could step in seamlessly, respecting the legacy of their highly regarded employee, maintaining continuity, and discreetly assessing household operations to ensure their team remained aligned with the family's evolving needs. It was a delicate balance. In the past, the wrong hire had created unnecessary tension and disruption within their household, something they were determined to avoid.
Our Consultative Approach
When the Westbrooks contacted My Household Managed, they made it clear: they didn’t just need another manager. They needed a true leader, someone with the emotional intelligence, discretion, and operational expertise to preserve stability, protect their privacy, and subtly enhance the team's effectiveness behind the scenes. Through our consultative, white-glove process, we carefully assessed their needs, from property maintenance and vendor oversight to staff supervision and event coordination. We introduced them to an experienced Estate Manager who brought a rare blend of leadership, diplomacy, and hands-on care, someone equally comfortable conducting property inspections, managing seasonal transitions, coordinating catered events, and personally ensuring that each home operated at the highest standard.
The Result
Today, the Westbrooks enjoy seamless seasonal transitions, beautifully maintained properties, and a renewed sense of peace within their home. And because of the strong trust we built, the Westbrooks later returned to My Household Managed to help them hire a Private Chef, adding even greater joy and ease to their everyday lives.
Experience a More Thoughtful Approach to Household Staffing
At My Household Managed, security, longevity, and personalized care are not afterthoughts, they are the foundation of everything we do.
Every private service professional we introduce you to is hand selected and vetted through comprehensive background checks, confidentiality agreements, and multi-layered screening processes, ensuring that your trust is never misplaced.
We invite you to schedule a complimentary Discovery Call, a no-obligation opportunity to learn more about our tailored process and explore whether our services are the right fit for your home and lifestyle.